Answer:
Ally Bank is emphasizing the Empathy dimension of service quality
Explanation:
Empathy -
It refers to the practice of providing proper attention and help to consumers , is referred to as empathy .
In companies these practice is done in order to help the consumers in the best possible manner , which will in turn help the company with good feedback and profit .
Hence , from the given scenario of the question ,
The correct answer is empathy .
